Privacy Policy

Privacy Policy
Last Updated: 09-Sept-2025
Effective Date: 01-Nov-2022

This Privacy Policy explains how BARF4Dogs (“Company”, “we”, “us”, or “our”) collects, uses, and protects your personal information when you visit or purchase from https://www.barf4dogs.co.za (the “Service”). By using the Service, you agree to the terms described in this Privacy Policy. If you do not agree, please do not use the Service.

We may update this Privacy Policy from time to time. Changes will be posted on this page and continued use of the Service after updates means you accept those changes.

1. Information We Collect

We may collect the following types of personal information:

  • Full name, email address, phone number, billing and delivery address
  • Account information if you register on our site
  • Order history and purchase details
  • Payment details (processed securely by PayFast — we never store card or banking information)
  • Communications you send us (emails, queries, support requests)
  • Website usage information (cookies, analytics, browsing behaviour)

2. How We Use Your Information

We use your information to:

  • Process and deliver your orders
  • Provide customer support
  • Communicate with you about orders, deliveries, and services
  • Send you marketing communications (if you have consented)
  • Improve our website and services
  • Comply with tax, legal, and regulatory requirements
  • Protect against fraud or misuse of our website

3. Payment Security

All payments are processed securely by our trusted payment gateway, PayFast. We do not collect or store your card or banking details on our website. While we take reasonable steps to safeguard your personal data, we cannot be held responsible if your card or banking details are compromised due to circumstances outside of our control (such as issues at your bank, PayFast, or your personal device or network).

4. Sharing of Personal Information

We may share your information with trusted third parties where necessary:

  • Couriers and delivery partners (to ship your order)
  • Payment processors (PayFast, to process payments securely)
  • Marketing platforms (if you opt-in to receive marketing)

We will never sell or rent your personal information to third parties.

5. Data Retention

We keep order and transaction records as required by law for tax and accounting purposes (generally up to 5 years). Marketing data is retained until you withdraw your consent.

6. Your Rights Under POPIA

You have the right to:

  • Request access to your personal information
  • Correct or update your personal information
  • Request deletion of your personal information (where legally possible)
  • Withdraw consent for marketing communications
  • Object to certain processing activities
  • Lodge a complaint with the Information Regulator of South Africa

To exercise these rights, contact us at orders@barf4dogs.co.za.

Information Regulator (South Africa):
JD House, 27 Stiemens Street, Braamfontein, Johannesburg, 2001
Email: complaints.IR@justice.gov.za

7. Cookies

We use cookies and similar technologies to improve your browsing experience, analyze traffic, and personalize content. For more details, please see our Cookie Policy.

8. Security

We use reasonable safeguards to protect your personal information. However, no method of transmission over the internet or storage system is completely secure. You use the Service at your own risk.

9. Contact Us

If you have any questions, concerns, or complaints about how your personal information is handled, please contact us:

BARF4Dogs
PO Box 71, Eerste River, Cape Town, 7100, South Africa
Email: orders@barf4dogs.co.za
Phone: 021 851 5093